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Got Questions?
Frequently
Asked
Everything you need to know about finding a room, listing a property, and staying safe on Vaasio.
For Students
What is Vaasio?
How do I search for a property?
What is a video reel and why does it matter?
What is the token advance?
Is Vaasio free to use?
How do I contact a property owner?
What if the property is not as described?
Can I find a roommate on Vaasio?
For Property Owners
How do I list my property?
What plans are available for owners?
Why should I record a video reel?
How do I receive token advances from tenants?
Can I list if I am a tenant (not the owner)?
How do I manage rent payments?
How do maintenance requests work?
Payments & Refunds
What payment methods are accepted?
Is my payment information stored on Vaasio?
How do refunds work for token advances?
What is your refund policy for subscription plans?
Trust & Safety
How does Vaasio verify owners?
Can I trust a listing without a verified badge?
What should I do if I suspect a fake listing?
