Payment
Policy

Vaasio (“we”, “us”, or “Platform”) is a technology platform that connects property owners and prospective tenants in India. Vaasio is not a real estate agent or broker and is not a party to any rental agreement between an Owner and a Tenant.

While basic use of the Platform is free, we offer premium services for property owners and a voluntary token advance facility for tenants. This policy outlines our payment terms and processes.

Property owners can upgrade to premium tiers to unlock higher listing limits and better visibility:

• Free Plan: ₹0/month. Limit: 1 active listing, 4 photos, standard visibility.
• Pro Owner: ₹499/month. Limit: 5 active listings, 10 photos, Pro Host badge, priority support.
• Business: ₹999/month. Unlimited listings, priority placement in search, video tours, dedicated assistance.

All prices are displayed in Indian Rupees (INR). Subscription plans renew automatically every month unless cancelled before the billing date. Applicable taxes or payment gateway fees, if any, will be itemized at checkout prior to payment.

Vaasio offers a voluntary token advance facility to help tenants reserve accommodation and signal genuine move-in commitment:

• Tenants may pay a voluntary Token Advance (typically ₹2,000 – ₹5,000) to reserve an accommodation.
• Payments are processed securely via Cashfree Payments, an RBI-regulated Payment Aggregator.
• Upon the tenant's confirmed move-in, Vaasio initiates a settlement transfer of the token advance to the owner's verified UPI ID via Cashfree Payouts.
• If the booking is cancelled prior to move-in, or if the listing is misrepresented, the token advance is refunded as per our Refund Policy.

Notice: Vaasio acts solely as an intermediary technology platform. We do not guarantee tenancy execution. Any booking issues or disputes must be raised prior to move-in confirmation.

We accept a wide range of payment methods via Cashfree, including:

• UPI (GPay, PhonePe, Paytm, etc.)
• Credit and Debit Cards (Visa, Mastercard, RuPay)
• Net Banking (All major Indian banks)
• Digital Wallets

Invoices for all premium subscriptions are sent to your registered email address immediately after payment. You can also download past invoices from your Dashboard under the “Revenue” or “Settings” tab.

All subscription and service fees displayed on the Platform are in Indian Rupees (INR). Any applicable statutory taxes, levies, or gateway charges, if applicable, are itemized prior to payment at checkout. Token advance amounts represent a refundable deposit toward rental commitments and are not platform service fees.

We use industry-standard SSL/TLS encryption and partner with Cashfree (RBI-licensed PA) to ensure every transaction is protected. Vaasio does not store your raw credit card details, UPI PINs, or bank login credentials.

For payment disputes, incorrect charges, or refund inquiries, please contact our designated Grievance Officer:

Escalation: If your payment dispute remains unresolved, you may file a complaint with the Consumer Forum under the Consumer Protection Act, 2019 or submit an inquiry through Cashfree's customer dispute resolution channels.