Refund &
Cancellation

Vaasio provides multiple services across accommodation discovery, premium subscriptions, and voluntary booking facilities. All payments are processed through licensed Payment Aggregator Cashfree Payments India Pvt. Ltd.

This policy details the specific refund and cancellation rules applicable to each category of transaction on Vaasio.

For recurring subscription plans (Pro Owner at ₹499/month, Business at ₹999/month, and Vaasio Plus for tenants at ₹99/month):

• 7-Day First Purchase Window: You are eligible for a full refund if requested within 7 days of your first payment on a new plan, provided premium features (e.g. video promotion or featured placement) have not been actively utilized.
• Renewals: Automatic monthly renewal charges are non-refundable. You may cancel renewal at any time prior to the billing date from your Dashboard.
• Effect of Cancellation: Your paid plan remains active until the end of the current billing cycle. At expiration, listings and limits revert to free tier quotas.

When a tenant reserves accommodation using a Token Advance (typically ₹2,000 – ₹5,000):

• Cancellation Prior to Move-In: If you cancel your reservation before the scheduled move-in date, the token advance is refunded to your original payment method, while the platform convenience fee is retained.
• Host Rejection or Listing Misrepresentation: If a host rejects your booking, cancels the reservation, or fails to provide the reserved room upon arrival, your token advance and the applicable platform fee are refunded in full (100% refund).
• Move-In Confirmation: Once you confirm move-in (or after move-in is verified), the token advance is disbursed to the property owner via Cashfree Payouts. Post-disbursement refunds cannot be processed by the platform and must be resolved directly with the property owner.

Vaasio charges a one-time convenience fee (typically ₹19) to unlock an owner's direct phone number beyond the free monthly allocation:

• Because contact information is delivered and revealed immediately upon payment, contact unlock fees are non-refundable once the contact details are shown.
• Dead / Fraudulent Number Exception: If an unlocked number is permanently disconnected, invalid, or belongs to a party unrelated to the property, report it within 24 hours at vaasio.in@gmail.com. Upon verification, we will issue a credit or refund.

Approved refunds are initiated via Cashfree Payments within 24–48 hours of approval. Depending on your bank, credit card issuer, or UPI payment provider, funds typically credit back to the original source in 5–7 business days.

Cash refunds or transfers to third-party accounts are strictly prohibited under anti-money-laundering regulations.

Refunds will not be granted in the following circumstances:

• Subscription refund requests submitted after the 7-day initial purchase window;
• Token advance refund requests submitted after confirmed move-in;
• Dissatisfaction with inquiry or lead volume (inquiry volume is variable and not guaranteed);
• Accounts suspended or terminated due to violations of our Terms of Service (e.g. fraud, abuse, or harassment).

To submit a refund request, contact our team with your transaction details: