Payment
Policy
Last updated: July 2025
Secure Transactions
All payments are processed via Cashfree, a licensed Payment Aggregator (PA) regulated by the Reserve Bank of India (RBI), and fully PCI-DSS compliant. We do not store your card details.
Zero Brokerage
Vaasio does not charge any brokerage fees. Users pay only for premium listing features or optional token advance services.
Instant Activation
Premium features and listing upgrades are activated immediately upon successful payment confirmation from Cashfree.
RBI Compliant Processing
Token advance payments are processed by Cashfree under their RBI Payment Aggregator licence. Vaasio does not hold, pool, or operate any escrow account.
1. Overview
Vaasio (“we”, “us”, or “Platform”) is a technology platform that connects property owners and prospective tenants in India. Vaasio is not a real estate agent or broker and is not a party to any rental agreement between an Owner and a Tenant.
While basic use of the Platform is free, we offer premium services for property owners and a voluntary token advance facility for tenants. This policy outlines our payment terms and processes.
2. Subscription Plans for Owners
Property owners can upgrade to premium tiers to unlock higher listing limits and better visibility:
- Free Plan: ₹0/month. Limit: 1 active listing, 3 photos, standard visibility.
- Pro Owner: ₹499/month. Limit: 5 active listings, 10 photos, “Verified” badge, priority support.
- Business: ₹999/month. Unlimited listings, premium placement in search, 4K video tours, dedicated account manager.
All prices are in Indian Rupees (INR) and inclusive of applicable GST. Subscription plans renew automatically every month unless cancelled before the billing date.
3. Token Advance System for Tenants
Vaasio offers a voluntary token advance facility to help tenants signal genuine interest in a property:
- Tenants may pay a Token Advance (typically ₹2,000 – ₹5,000) to reserve a property.
- This payment is processed exclusively by Cashfree Payments, an RBI-licensed Payment Aggregator. Vaasio does not hold, pool, or co-mingle any user funds.
- Upon the tenant's confirmed move-in, Vaasio initiates a settlement payout to the owner's registered UPI ID via Cashfree Payouts.
- If the property is misrepresented or the owner cancels, the token advance is refunded to the tenant as per our Refund Policy.
Disclaimer: Vaasio acts solely as a technology intermediary. We do not guarantee the completion of any rental arrangement. Financial disputes must be raised through our support channel within 7 days of the transaction date.
4. Payment Methods
We accept a wide range of payment methods via Cashfree, including:
- UPI (GPay, PhonePe, Paytm, etc.)
- Credit and Debit Cards (Visa, Mastercard, RuPay)
- Net Banking (All major Indian banks)
- Digital Wallets
5. Billing & Invoices
Invoices for all premium subscriptions are sent to your registered email address immediately after payment. You can also download past invoices from your Dashboard under the “Revenue” or “Settings” tab.
6. Taxes
All subscription and service fees displayed on the Platform are inclusive of applicable Goods and Services Tax (GST) at the prevailing rate. Token advance amounts are a refundable deposit and are not subject to GST as a service fee.
7. Security & Compliance
We use industry-standard SSL/TLS encryption and partner with Cashfree (RBI-licensed PA) to ensure every transaction is protected. Vaasio does not store your raw credit card details, UPI PINs, or bank login credentials.
8. Grievance Redressal
For payment disputes, incorrect charges, or refund requests, please contact our Grievance Officer:
Grievance Officer: Vaasio Support Team
Email: vaasio.in@gmail.com
Response Time: Within 2 business days
Escalation: If your grievance remains unresolved within 15 business days, you may escalate to Cashfree's dispute resolution portal or file a complaint with the Consumer Forum under the Consumer Protection Act, 2019.