Safety on
Vaasio
We built Vaasio because students deserve to feel safe when finding a place to live. Here is how we protect you at every step.
Phone-Verified Users
Every user on Vaasio verifies their phone number via OTP before they can message, book, or list, helping deter anonymous spam and unverified accounts.
Video-First Listings
Properties with 15-second video reels give you a real look at the space — rooms, common areas, and surroundings. Photos can be staged; video cannot.
Status Badges
Owners who complete phone OTP verification and maintain active subscription standards receive status badges. Look for listings with status badges and video tours when browsing.
Token Protection
Your token advance is secured via Cashfree until you move in and confirm. If the listing is misrepresented, you get your money back.
Roommate Compatibility
Our roommate matching system connects you with people who share your lifestyle preferences. Chat is only unlocked after both parties agree.
Content Moderation
We actively review listings, messages, and reports. Fake or harmful listings are removed, and repeat violators are permanently banned.
Protect Yourself
While Vaasio actively verifies users and listings, here are signs something might not be right:
- ✕Owner refuses a video call or in-person visit
- ✕Asks you to pay outside the platform (bank transfer, UPI to personal account)
- ✕Listing has no photos or only stock/stolen photos
- ✕Rent is significantly below market rate for the area
- ✕Owner pressures you to decide immediately without seeing the property
- ✕Requests your personal documents before you have signed any agreement
- ✕No verified badge and no video reel available
See something suspicious? Report it immediately via the "Report Property" button on any listing, through chat message actions, or email our safety team at vaasio.in@gmail.com.
Copyright & Intellectual Property Complaints
Vaasio respects third-party intellectual property rights in compliance with Rule 3(1)(d) of the Information Technology (Intermediary Guidelines) Rules, 2021 and the Copyright Act, 1957. If you believe your copyrighted photographs, video tours, or property descriptions have been copied without authorization, please submit a written complaint detailing the infringing URL, proof of ownership, and a declaration of good faith to our Grievance Officer at vaasio.in@gmail.com.
Law Enforcement Requests
Authorized law enforcement or statutory agencies requesting data preservation or lawful disclosure under Section 91 of the Code of Criminal Procedure, 1973 (CrPC) or Section 79 of the Information Technology Act, 2000 must submit official notices from verified government/police email domains to vaasio.in@gmail.com.
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